Customer Service Policy

We are committed to providing every customer with a professional, reliable, and worry-free shopping experience. To ensure clear, transparent, and consistent service for all users, we have established the following complete customer service policies covering order settlement, shipping logistics, tariff processing, return and refund rules, and customer support channels. All policies apply to all orders placed on our official website and are designed to protect customer rights while delivering a pleasant and trustworthy clean beauty shopping experience.

1. Payment & Currency Policy

All transactions on our official website are settled in unified USD currency. To create a simple, standardized, and transparent shopping experience for global customers, there are no hidden handling fees, currency conversion surcharges, or additional service charges during the entire payment process. All displayed product prices are final consumer prices, ensuring that customers can browse, compare, and settle orders with a clear cost budget and no unexpected extra expenses.

2. Shipping & Delivery Policy

We provide free worldwide shipping for all products in our store, with no minimum order quantity requirement. Every order placed on our website enjoys complimentary global delivery service, allowing customers from all regions to purchase our natural toxin-free skincare products without bearing any shipping costs.

After the order is successfully confirmed and payment is verified, our warehouse will complete order processing, packaging, and shipment within 1 to 3 working days. We adopt standardized beauty product packaging processes to ensure that all goods are well protected during transportation and avoid damage, extrusion, or leakage.

With stable and mature global logistics channels, the standard delivery time for all orders is 6 to 12 working days. The specific delivery progress may be slightly affected by regional logistics efficiency and routine customs inspection, but we will always track the transportation status of each order to ensure stable and orderly delivery.

3. Customs & Tariff Policy

To deliver a truly zero-cost shopping experience for customers, our store undertakes all customs duties, tariffs, and related customs handling fees generated during international transportation. Customers do not need to bear any additional customs charges, import fees, or other miscellaneous expenses. All tariff-related costs are fully covered by our brand.

We strictly abide by international trade and customs regulations of various regions, and complete formal customs declaration procedures for all goods in accordance with standardized processes. Customers will not receive any additional payment notices from customs or logistics institutions, realizing a fully transparent and worry-free cross-border shopping experience.

4. Return Policy

We adhere to a customer-oriented service principle and support a friendly and flexible return mechanism. Customers can apply for product returns within the valid return cycle if they are not completely satisfied with the received products, including but not limited to product texture, usage experience, and personal adaptation problems.

All returned products must remain in unused, intact, and unopened original conditions, with complete original packaging, accessories, and labels, ensuring that the products can be resold normally. We strictly protect the health and safety of all customers, so used, damaged, or incomplete products will not be eligible for return application.

When customers need to apply for a return, they shall initiate a return request through the official customer support channel. We will verify the return information and guide customers to complete the return operation in accordance with standardized processes to ensure the return process is efficient and smooth.

5. Refund Policy

After we receive and inspect the returned products to confirm that the products meet the return standards and are in good intact condition, our official team will start the refund process. All refunds will be processed within 5 to 10 working days.

The refund amount will be returned in full in accordance with the actual payment amount of the original order. Since our store provides free shipping and fully undertakes tariff costs, no additional deduction will be made during the refund process. The specific arrival time of the refund shall be subject to the processing cycle of the customer’s payment institution.

For any abnormal situations such as order errors, product quality problems, or logistics damage, we will actively communicate with customers and provide reasonable refund solutions to fully protect the legitimate rights and interests of every shopper.

6. Customer Support Service

We provide long-term and stable online customer support services. If you have any questions about product ingredients, product efficacy, order inquiries, logistics tracking, return and refund processes, policy consultation, and other related problems, you can submit consultation requests through the Contact Us page on our official website.

Our professional customer service team has in-depth understanding of our natural skincare products and official service policies. We will respond to customer inquiries with a professional, patient, and friendly attitude, and provide accurate, detailed, and effective solutions to ensure that every problem of customers can be properly solved.

7. Service Commitment

We always take standardized services, transparent rules, and customer satisfaction as the core of our operation. While providing 100% natural and toxin-free high-quality skincare products, we continue to optimize the shopping process and after-sales system, and strive to bring every global customer a high-cost-performance, safe, and reassuring clean beauty shopping experience.

All service policies formulated by our store are applicable to all official platform orders. We reserve the right to appropriately adjust and optimize the service rules according to operational updates, and the latest published policies on the official website shall prevail.