Shipping Policy

This Shipping Policy outlines the standard processing, delivery, customs and logistics rules for all orders placed on our website. We adhere to standardized and transparent shipping procedures to ensure every order is processed safely, efficiently, and delivered in good condition. All shipping arrangements are designed to bring customers a stable and reliable cross-border shopping experience.

Order Processing Time

All orders will be processed and prepared for shipment after successful payment verification. Our warehouse team conducts strict product inspection, sorting and standardized packaging for every order. Standard order processing and shipment will be completed within 1 to 3 working days. Orders submitted during peak periods will still be arranged and processed in sequence to ensure orderly shipment.

Customs and Tariff Responsibility

We take full responsibility for all customs procedures, tariffs and related handling fees incurred during international transportation. All customs declaration work is completed by our team in strict accordance with international trade and local customs regulations. Customers are not required to bear any additional customs fees, import charges or miscellaneous expenses of any kind.

We guarantee no hidden costs for all orders. All tariff and customs-related expenses are fully undertaken by our brand, ensuring a hassle-free cross-border shopping experience for every customer.

Packaging Standards

All skincare products are packaged with professional protective materials suitable for cross-border transportation. We use shockproof, pressure-resistant and sealed packaging to effectively avoid product extrusion, leakage, damage or contamination during long-distance transportation. All products are delivered with complete packaging to ensure intact product conditions upon arrival.

Order Tracking

Once your order is dispatched, you will receive corresponding logistics tracking information. You can check the real-time transportation status and delivery progress of your order through official logistics channels. If you encounter abnormal logistics status during transportation, you can submit your inquiry through our Contact Us page, and our team will assist you in solving relevant problems in a timely manner.

Delivery Exception Handling

In rare cases, orders may face delayed delivery due to logistics peak seasons, customs inspection, extreme weather or regional transportation adjustments. We will actively track and follow up on all abnormal orders and provide timely feedback on the latest progress. For any delivery problems caused by our side, we will provide reasonable solutions to protect customers’ legitimate rights and interests.

Policy Updates

We reserve the right to adjust and update this Shipping Policy according to business and logistics service optimization. The latest policy content displayed on our official website shall prevail. We recommend that customers check this page regularly to keep abreast of the latest shipping rules.

Contact Us

If you have any questions about order processing, delivery time, customs rules or logistics problems, please feel free to contact us through the Contact Us page on our official website. Our customer service team will provide professional and timely support for all your inquiries.