Refund Policy

We strive to deliver high-quality natural skincare products and a satisfying shopping experience for every customer. This Refund Policy is designed to keep all service rules clear, fair, and transparent. It covers return eligibility, refund procedures, processing time, and related service standards. By placing an order on our website, you agree to the policy listed below.

General Return & Refund Eligibility

We support customer returns for most products within our return window. Customers may apply for a return and refund if you are unsatisfied with your purchase, or if the product does not meet your personal usage expectations. All return applications must be submitted within the valid return period.

To qualify for a full refund, all returned items must be in new, unused, unopened, and resalable condition. The original packaging, labels, and accessories must be complete and intact. Products that have been opened, used, damaged by improper operation, or damaged due to personal reasons will not be eligible for return or refund.

Free Shipping & Tariff Rules for Returns

Our store provides free worldwide shipping and fully covers all tariffs and customs fees for all orders. Customers will never bear any extra charges during purchase, delivery, or return procedures.

For eligible return orders, we do not deduct any shipping fees, handling fees, or tariff fees from your refund amount. You will receive a full refund corresponding to your actual payment amount.

Return Application Process

If you need to apply for a return and refund, please submit your request through the Contact Us page on our official website. Our customer service team will verify your order information, confirm return eligibility, and provide you with detailed return guidelines.

Please follow our official instructions to complete product return delivery. We recommend using stable logistics methods to ensure the returned products arrive in good condition. Once we receive and inspect your returned items, we will proceed with the refund process immediately.

Refund Processing Time

After your returned package is received, inspected, and confirmed to meet return standards, we will complete the refund processing within 5 to 10 working days.

All refunds will be returned via the original payment method. The actual arrival time of the refund may vary slightly depending on the processing rules of your payment platform or bank. We do not hold or delay any valid refunds, and all procedures are completed in the fastest and most efficient manner.

Product Quality & Logistics Issue Solution

If you receive defective products, damaged items, incorrect orders, or missing items due to logistics or our warehouse errors, you can apply for a return or refund directly. We will take full responsibility for solving the problem and will not charge any additional fees from customers.

We strictly inspect all products before shipment and use professional packaging to avoid damage during transportation. If any abnormal situation occurs after you receive the goods, please contact our support team in a timely manner, and we will provide a reasonable solution.

Non-Refundable Situations

The following situations are not eligible for return or refund service:

Products that have been opened, used, altered, or damaged manually
Products without complete original packaging and accessories
Return requests submitted beyond the valid return period
Damage caused by improper use, storage, or secondary damage after delivery

Policy Updates

We reserve the right to update and optimize this Refund Policy according to service and business adjustments. The latest policy content published on our official website shall always prevail. We recommend customers check this page regularly to stay informed of our service rules.

Contact Support

If you have any questions about return conditions, refund progress, or policy details, please feel free to contact us through the Contact Us page on our website. Our professional customer service team will provide you with timely and detailed assistance.