Privacy Policy

We value your privacy and take great care to protect any personal information you share with us. This privacy policy explains what information we collect, how we use it, how we keep it safe, and your choices around your personal details when you shop and browse our website. Our goal is to keep everything simple, clear and honest for every customer.

Information We Collect

We only collect information that you choose to provide to us when you place an order or send us a message through our contact page. We do not gather information automatically from your visit to our site.

When you complete a purchase, we collect basic details needed to process your order and arrange delivery. This may include your full name, shipping address, email address, phone number, and payment information. These details help us confirm your order, prepare your package, arrange global delivery, and reach out to you with updates about your shipment. When you send messages via our Contact Us page, we keep your name, email and message content so we can reply to your questions and offer support.

We will never ask you for unnecessary personal information. We only collect the minimum amount of data required to serve your order and respond to your requests.

How We Use Your Information

Your personal information is used only for the purposes you agree to when you share it with us. The main ways we use your data are listed below.

To process, confirm and fulfill your orders, including packaging and shipping your skincare products to your provided delivery address.
To send order updates, delivery notifications and respond to any questions you submit through our contact channels.
To handle return requests and process refunds according to our customer service policy.
To review and improve our website, product offerings and customer shopping experience.
To send optional email updates about new products and special offers, only if you choose to receive these messages.

We will not use your personal details for unrelated purposes without your consent. We will not send unwanted marketing messages if you choose not to receive them.

Sharing Your Personal Information

We do not sell, rent or trade your personal information to outside parties for marketing or advertising purposes. Your private details stay protected and will only be shared with trusted partners who help us complete your order.

For example, we share limited necessary information with our logistics partners who deliver your packages. These partners are only allowed to use your information to ship your order and cannot use your data for any other purpose. Payment information is handled by secure payment service providers to complete your transaction. These payment providers follow strict data protection standards to keep your financial information safe.

We will not release your personal information to any other third parties unless you give your clear permission.

Data Protection & Security

We use practical security measures to protect your personal information from unauthorized access, loss or misuse. All sensitive data is stored securely, and we limit access to personal information only to our team members who need it to handle your orders and customer requests.

While we work hard to protect your information, no online storage or data transfer method can be guaranteed to be completely secure. If you notice any unusual activity related to your account or order, please reach out to us through our Contact Us page right away.

How Long We Keep Your Information

We keep your personal information only for as long as needed to complete the purpose for which it was collected. Once your order is fully delivered, and any return or refund process is finished, we will keep your data for a reasonable period to handle any follow-up questions or service issues. If you subscribe to our email updates, we keep your email address until you choose to unsubscribe.

When your information is no longer needed, we will securely remove or anonymize your data.

Your Rights Over Your Information

You have control over your personal data. You may contact us through our Contact Us page to ask for a copy of the personal information we hold about you. You can also request us to update incorrect details, remove your saved information, or stop sending marketing emails at any time.

If you wish to make any changes to your data or remove your information from our records, please send your request via our Contact Us page. We will review your request and respond promptly.

External Website Links

Our website may contain links to other websites. This privacy policy only applies to our own site. We do not take responsibility for the data practices or content of any external websites you visit after clicking those links. We recommend reading the privacy statements of any other sites you visit.

Updates to This Privacy Policy

We may update this privacy policy occasionally to reflect changes to our website or service practices. When we make changes, we will post the updated version on this page. We encourage you to review this page from time to time to stay informed about how we protect your information. Your continued use of our website after updates means you accept the revised policy.

Contact Us

If you have any questions or concerns about this privacy policy, or how we manage your personal information, please get in touch through the Contact Us page on our website.